1. Who we are
This website is operated under the brand VitAir (“we”, “us”, “our”).
Website: https://vitairplus.com
Email: contact@vitairplus.com
Contact form: https://vitairplus.com/contact-us
For the purposes of applicable data protection laws, we are the controller of the personal data collected via this website.
2. What data we collect
We may collect and process the following types of personal data:
- Contact details: name, email address, phone number, company, role.
- Communication content: messages you send us via forms or email (e.g. demo requests, support questions).
- Usage and analytics data: IP address, device and browser information, pages visited, time spent, and interactions with the site.
- Marketing preferences: your subscription status and preferences if you opt in to updates.
We do not knowingly collect data from children under 16.
3. How we collect your data
We collect data:
- Directly from you: when you fill in a form, request a demo, download resources, or email us.
- Automatically: when you browse the site, through cookies and similar technologies.
- Via third-party tools: such as analytics or form services used to operate the website.
4. Why we use your data
We process your personal data for the following purposes:
- To respond to enquiries and provide demos
- Responding to contact requests, scheduling demos, answering questions.
- To operate and improve our website
- Monitoring performance, understanding how visitors use the site, maintaining security.
- To send you updates and marketing (only if you opt in)
- Sharing product news, invitations, or resources. You can opt out at any time.
- To comply with legal obligations and protect our rights
- Keeping necessary records, handling complaints, managing legal claims.
Where required by law, we will rely on your consent or our legitimate interests in providing and improving our services.
5. Cookies and analytics
We may use cookies and similar technologies to:
- Remember preferences.
- Measure traffic and performance (for example, via analytics tools).
- Detect and prevent misuse or security issues.
You can control cookies via your browser settings. Depending on your location, you may also see a cookie banner allowing you to choose which cookies to accept.
6. How long we keep your data
We keep your personal data only for as long as necessary for the purposes described above, including:
- Contact/demo data: as long as needed to handle your request and for a reasonable period afterwards.
- Analytics data: for the retention period set in our analytics tools.
- Marketing data: until you opt out or we stop sending communications.
- Legal/compliance data: as long as required by applicable law.
Afterwards, we delete or anonymise the data.
7. Who we share your data with
We may share your personal data with:
- Service providers who help us host the site, manage forms, send emails, or provide analytics (acting on our instructions).
- Professional advisers such as lawyers or accountants, where necessary.
- Authorities if required by law or to protect our rights.
We do not sell your personal data.
Some providers may be located outside your country. Where required, we take steps to ensure an adequate level of protection for your data.
8. Your rights
Depending on your location and applicable law, you may have rights such as:
- The right to access your personal data.
- The right to rectify inaccurate or incomplete data.
- The right to request deletion of your data in certain circumstances.
- The right to restrict or object to certain processing.
- The right to withdraw consent where processing is based on consent.
To exercise these rights, contact us at contact@vitairplus.com or via https://vitairplus.com/contact-us. We may need to verify your identity before responding.
You may also have the right to lodge a complaint with a competent data protection authority.
9. Security
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, or alteration. No system is completely secure, but we aim to keep risk proportionate and under control.
10. Applicable law
This Privacy Policy and any dispute arising from it are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without prejudice to mandatory data protection rules that may apply in your country of residence.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the latest version. Material changes may be highlighted on the website.